Privacy Policy
The provider of the “Easeday” platform (hereinafter referred to as “the Platform” or “we”) understands and acknowledges the importance of your personal data and your fundamental rights as the data subject. This Privacy Policy has been prepared to inform you of our privacy practices, detailing how we collect, use, or disclose personal data, the purposes of data processing, the duration of data retention, security measures, and the rights of users as data subjects (“User” or “you”).
You may be a partner applicant acting as an independent service provider with us (“Independent Service Provider”) or a user of any services (“Service User”) offered on this Platform. We assure you that we comply with this Policy and applicable laws to ensure your data is processed lawfully and for the intended purposes.
By registering as an Independent Service Provider through our application or registering as a Service User on this Platform, You accept this Privacy Policy and consent to the collection, use, disclosure, or other processing of your personal data as specified herein.
If you do not consent to the collection, use, disclosure, or other processing of your personal data under this Privacy Policy, Please discontinue using or accessing our services.
1. Definitions
“Personal Data” refers to any information relating to an individual that allows for the identification of such individual, either directly or indirectly, excluding information of deceased individuals.
“Sensitive Personal Data” refers to personal data related to race, ethnicity, political opinions, religious or philosophical beliefs, sexual behavior, criminal records, health data, disabilities, union memberships, genetic data, biometric data, or other data as prescribed by relevant authorities.
“Processing” refers to actions related to the collection, use, disclosure, deletion, or destruction of personal data.
2. Personal Data Collection and Processing Purposes
2.1 For Service Users
2.1.1 Personal Data Collected
We may collect personal data directly from you during the registration process for Platform usage or when you contact us via telephone, email, or any social media channels, including:
(1) Identification data such as name and surname.
(2) Contact information such as address, email, phone number, social media accounts, or other contact details.
(3) Transaction and financial data such as booking and payment history.
(4) Platform usage history such as user account and service usage history.
(5) Technical data such as cookies, IP address, and computer log traffic data.
(6) Audio recordings with explicit consent for security and quality control purposes during service provision.
(7) Other data such as communications via the Platform, feedback, or any other personal data disclosed to us.
(8) For minors (under 20 years old): We assume you have obtained consent from your legal representative or guardian for the processing of your data.
(9) Third-party data If you provide data about another individual, you confirm that you have informed and obtained consent from that individual to disclose their data to us.
2.1.2 Processing Purposes
We collect, use, or disclose your personal data within the scope of applicable personal data protection laws and only to the extent necessary to carry out the purposes of our personal data processing, as follows
Contractual Basis As a user of the platform, we process your personal data to enable you to create and manage your user account, book services offered on the platform, process payments, communicate and respond to inquiries, and utilize any other services currently available on the platform or that we may introduce in the future. This also includes any additional purposes that support the fulfillment of the aforementioned objectives.
(2) Legitimate Interest Basis We process your personal data to improve our platform services, develop our website, conduct statistical analysis and research, provide products or services that are beneficial and aligned with your interests, resolve issues, analyze problems that may arise from our services, and to establish claims or resolve disputes that may occur with you.
(3) Legal Obligation Basis We process your personal data as necessary to comply with applicable laws and regulations issued by governmental authorities.
(4) Other Necessary Bases as Permitted by Law We process your personal data for purposes authorized by law, such as for public interest, including state-related activities, or for purposes related to research or statistical analysis. This also includes processing necessary to prevent or mitigate harm to the life, body, or health of individuals.
(5) Consent Basis We process your personal data based on your explicit consent, such as recording your voice during the provision of services. Consent will be obtained from the user before the service begins. The purpose of such recording is solely for service safety and to monitor the quality of work performed by you as an independent service provider.
We may seek your consent to use your data for creating media, public relations, advertisements, and promotional materials for our products, services, and activities, and to publish them through various communication channels. Additionally, we may use your data to offer products or services beyond the scope of this platform or disclose it to our business partners for the purpose of offering products and services to you. Such actions will only be carried out based on the purposes for which you have explicitly provided your consent.
2.2 For Independent Service Providers
2.2.1 Personal Data We Collect
We may need to collect your personal data directly from you during the registration process as an independent service provider with us. Additionally, we may collect your personal data through your communications with us via telephone, email, or any of our social media channels.
(1) Personal Identification and Verification Information. This includes your full name, age, date of birth, nationality, a copy of your identification card or passport, identification number, passport details, work permit, photographs, and other similar information.
(2) Contact Information. This includes your address, email, phone number, social media account details, or any other contact information you provide.
(3) Educational, Work, and Training Information. This includes your educational background, work history, job skills, certifications, professional licenses, and training records.
(4) Transaction and Financial Information. This includes your work history, payment records, and bank account details.
(5) Platform Usage Information. This includes your user account details and usage history on the platform.
(6) Technical Information. This includes usage data and information about the devices used to access and use our platform, collected through cookies, such as device identifiers, IP addresses, and computer traffic data (logs).
(7) Audio Information. This includes voice recordings during the provision of services, collected with your consent. The purpose of such recordings is solely to ensure service safety and to monitor the quality of services provided by independent service providers.
(8) Other Information. This includes records of interactions and communications via the platform or any of our communication channels, feedback or suggestions, as well as any other personal data you disclose to us.
(9) For Minors (Individuals Under 20 Years of Age) If a minor wishes to have their personal data collected by us, their use of our platform or services will be deemed as confirmation that they have obtained consent from their legal representative, guardian, or authorized custodian to allow us to collect and process such personal data.
(10) Providing Third-Party Personal Data. If you provide us with the personal data of third parties, such as their name, contact information, or any other content, you confirm that you have informed the data subject and obtained their consent to disclose such information to us.
Personal Data We Do Not Intend to Collect. Generally, we do not intend to collect or use the data related to religion and blood type information that may appear on a copy of your identification card for any specific purpose. If you upload a copy of your identification card to the platform or send it to us through any channel, please ensure that such information is redacted.
If you fail to redact this information, you are deemed to have authorized us to redact it on your behalf. Any document with such redacted information will be considered complete and legally enforceable in all respects.
2.2.2 Purpose of Data Processing
We collect, use, or disclose your personal data within the scope of applicable personal data protection laws and only to the extent necessary for the following purposes:
Contractual Basis: To enable you to create and manage a user account, register as an independent service provider with us, and utilize the current and future services of the platform. This includes activities such as registration, identity verification of independent service providers, receiving and fulfilling job assignments, payment processing, communication, addressing inquiries or concerns, and other purposes that support the aforementioned objectives.
Legitimate Interest Basis: To improve the platform’s services, develop the website, conduct statistical analysis and research, provide products or services that are beneficial and tailored to your interests, resolve issues, analyze problems that may arise from our services, and establish claims or resolve disputes that may occur with you.
Legal Obligation Basis: To comply with applicable laws and regulations issued by governmental authorities.
(4) Other Necessary Bases as Permitted by Law: To fulfill purposes authorized by law, such as for public interest, including state-related activities, or for educational, research, or statistical purposes. This also includes processing necessary to prevent or mitigate harm to the life, body, or health of individuals.
(5) Consent Basis: To process your personal data based on your explicit consent, such as recording your voice during the provision of services. Consent will be obtained from the user before the service begins. The purpose of this recording is solely to ensure the safety of the service and to monitor the quality of work performed by you as an independent service provider.
Furthermore, we may seek your consent to use your data for creating media, public relations, advertisements, and promotional materials related to our products, services, and activities, as well as to publish such materials through various communication channels. Additionally, we may use your data to offer products or services beyond the scope of this platform or disclose it to our business partners for the purpose of offering products and services to you. Such actions will be carried out solely based on the purposes for which you have explicitly provided your consent.
3. Retention Period of Personal Data
Your personal data will be retained for as long as the purposes for which it was collected remain applicable under this policy.
For voice recordings, they will be stored for a period of 30 days and will be securely deleted or destroyed immediately after this period.
However, we may need to retain your data beyond this period if required to comply with legal obligations, court orders, or to establish, exercise, or defend legal claims, including resolving any disputes. Once such requirements are no longer applicable or the retention period ends, we will delete, destroy, or anonymize your personal data to ensure it can no longer identify you.
4. Disclosure of Personal Data
In connection with activities related to your role as an independent service provider or your use of the platform as a user, we may need to disclose your personal data to relevant individuals or entities. Such disclosure will be made with your consent or in compliance with applicable laws or orders from relevant government authorities, as outlined below:
We may disclose your data to:
4.1 Individuals or Entities Necessary for Contract Fulfillment or Your Benefit. We may disclose your personal data to individuals or entities as necessary to fulfill contractual obligations or for your benefit as a platform user. Examples include:
• Disclosing independent service provider information to individuals seeking their services.
• Disclosing user information to independent service providers to help them prepare and deliver services effectively.
Additionally, in conducting our business, we may need to disclose your personal data to our agents, partners, contractors, or consultants. However, we ensure that all third parties receiving such disclosures comply with personal data protection standards.
4.2 Payment Service Providers and Related Parties. We may disclose your personal data to payment service providers or any other parties involved in resolving disputes, including disputes related to your transactions.
4.3 Cloud Service Providers and IT Personnel. We may disclose your personal data to third-party cloud service providers, whether located in Thailand or abroad, as well as IT administrators and developers responsible for managing and maintaining the website, applications, and related information systems. This includes customer support personnel for this platform, acting in the capacity of personal data processors.
4.4 Government Authorities and Authorized Entities. We may disclose your personal data to government authorities, authorized agencies, or any individuals as required or authorized by law, including compliance with court orders.
4.5 Our Business Partners or Third Parties. We may disclose your personal data to our business partners or third parties based on your consent, contractual requirements, or legal obligations.
4.6 Business partners or affiliates with your explicit consent. Successors in case of business restructuring, mergers, or acquisitions.
4.7 Other Third Parties with Your Consent. We may disclose your personal data to other third parties as per your consent, such as participants in activities we organize or for the promotion of images, events, or news related to our activities or projects to the media and external parties.
5. Transfer or Disclosure of Data to Foreign Countries
We may store data on servers or cloud services provided by providers located in foreign countries. Additionally, data may be processed using software or applications provided by foreign service providers. However, for any transfer or transmission of such data, We will comply with the Personal Data Protection Act B.E. 2562 (2019).
6. Use of Cookies
We collect information about your visits to our website using cookies or similar technologies to enhance the efficiency of our website, applications, or platform when accessing our services via the internet. Cookies will be used for the following purposes.
6.1 To enable you to log into your account on our website, application, or platform seamlessly and securely.
6.2 To record your usage data on the website, including various content, your user account, service bookings, job assignments, and participation in our activities.
6.3 To study your usage and browsing behavior on the website in order to develop and improve the website to better meet your needs. This includes enhancing the website’s usability, speed, and overall efficiency.
If you do not wish to have your user data collected through cookies, you can configure your browser settings to reject cookies.
7. Rights of the Personal Data Owner
As the owner of personal data, you have the following rights, as permitted by applicable laws
7.1 Right of Access. You have the right to request access to your personal data held by us and to request a copy of such personal data.
7.2 Right to Rectification. You have the right to request that your personal data be corrected, updated, and completed.
7.3 Right to Erasure. You have the right to request the deletion of your personal data when it is no longer necessary. However, we may continue to process your personal data if there are other legal bases for processing it.
7.4 Right to Object. You have the right to object to the processing of your personal data for marketing purposes or other purposes as permitted by law.
7.5 Right to Data Portability. You have the right to request the transfer of your personal data to another party.
7.6 Right to Restrict Processing. You have the right to request the restriction of processing your personal data in certain circumstances, such as when you request us to correct your data or when you ask us to verify the legal basis for processing your personal data.
7.7 Right to Withdraw Consent. You have the right to withdraw your consent for the processing of your personal data in cases where we have previously requested your consent. However, we may continue to process your personal data if there are other legal bases for doing so.
7.8 Right to Lodge a Complaint. You have the right to file a complaint with a regulatory authority if you believe that your rights have been violated.
To exercise your rights as specified above, you may contact us using the contact details provided under the section “Contact Information” outlined in Clause 9 of this policy.
8. Security of Personal Data
We ensure that the personal data we collect is stored securely. We have implemented appropriate security measures to protect the confidentiality of personal data and to prevent unauthorized or unlawful loss, access, destruction, use, alteration, modification, or disclosure of personal data. These measures comply with established data security standards.
9. Contact Information
If you have any questions, wish to exercise any of your rights as the data subject, or have any complaints, you can contact us via the following channel:
Contact Email: info@easeday.co
10. Changes to the Privacy Policy
We reserve the right to update, amend, or revise this Privacy Policy, in whole or in part, in the future, as deemed appropriate and in accordance with the law. Any updates, changes, or revisions will be announced to you through appropriate channels.
This policy is effective from November 2024 and will remain in effect until it is updated, amended, revised, or revoked.
Consent for Marketing Purposes
Providing consent in this section will enable you to receive a variety of product and service offers, as well as exclusive privileges specifically curated for you by the company, either now or in the future. However, declining to provide consent for this purpose will not affect your ability to access or use any services or the consideration of services provided to you in any way.
1. Consent for Personal Data Collection and Processing. You agree to allow us to collect, use, and process your personal data for purposes such as analysis, promotional activities, or marketing of products and services. This includes offering products and services that may be beneficial to you. If you wish to withdraw your consent or exercise your rights as the data subject in this regard, you may contact us through our designated contact channels.
Consent Options
☐ Consent ☐ Do Not Consent
2. Consent for Data Disclosure to Business Partners. You agree to allow us to disclose your personal data to our business partners or affiliated companies for purposes such as analysis, promotional activities, or marketing of products and services. This includes offering other products and services that may be beneficial to you. If you wish to withdraw your consent or exercise your rights as the data subject in this regard, you may contact us through our designated contact channels.
☐ Consent ☐ Do Not Consent
This Section is Optional. You may choose whether to consent or not, as it is not essential for the use of the platform.